At Tradehouse Coffee, accessible from https://www.tradehouse.coffee, protecting your privacy is fundamental to our business. This comprehensive Privacy Policy explains how we collect, use, share, and protect your information when you use our platform and services.

For questions about this Privacy Policy, contact us at help@minute.tech.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, password, username/handle, phone number, location, biography, profile picture
• Create Content: Articles, comments, product listings, uploaded files, media content
• Contact Us: Messages, feedback, support requests, attachments
• Subscribe: Email address and communication preferences
• Make Purchases: Billing information, payment details (processed securely by third-party providers)
• Social Media: Social media profiles and connections you choose to link

1.2 Information We Collect Automatically

When you use our platform, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns, search queries
• Device Information: IP address, browser type and version, operating system, device type
• Log Data: Access times, error logs, security events, system performance metrics
• Location Data: General geographic location based on IP address (with consent for precise location)
• Authentication Data: Session tokens, login attempts, security verification data
• Submission Data: When you submit forms (contact messages, feedback, orders, account registration), we record your IP address for fraud prevention and spam detection

1.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmations, payment status, billing disputes
• Social Media Platforms: Profile information when you connect accounts
• Analytics Services: Aggregated usage statistics and performance metrics
• Security Services: Fraud prevention and account security data

2. How We Use Your Information

2.1 Service Operations

• Create and manage your account with role-based permissions
• Process and fulfill your transactions and orders
• Provide customer support and respond to inquiries
• Enable content creation, publishing, and management features
• Facilitate user-to-user communications and interactions
• Manage subscriptions and email communications

2.2 Platform Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Optimize platform performance and reliability
• Conduct research and data analysis
• Test new features and functionalities

2.3 Security and Compliance

• Detect, prevent, and investigate fraud and unauthorized access
• Enforce our Terms of Service and community guidelines
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of our users
• Maintain system security and integrity
• Block IP addresses associated with spam, abuse, or malicious activity

2.4 Communications

• Send transactional emails (account notifications, order confirmations)
• Deliver marketing communications (with your consent)
• Provide customer support and service updates
• Send security alerts and account notifications

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

• Contract Performance: To provide services you've requested
• Legitimate Interests: Platform improvement, security, fraud prevention
• Consent: Marketing communications, optional features, precise location data
• Legal Obligation: Compliance with applicable laws and regulations

4. How We Share Your Information

4.1 Service Providers

We share data with trusted third-party providers who assist us in:

• Payment Processing: Secure transaction processing and fraud prevention
• Cloud Hosting: Data storage and platform infrastructure
• Email Services: Transactional and marketing email delivery
• Analytics: Usage analysis and performance monitoring
• Customer Support: Help desk and support ticket management

4.2 Public Information

Information you choose to make public includes:

• Published articles, comments, and user-generated content
• Public profile information (name, bio, social media links)
• Product listings and business information

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Protect our rights, property, and safety
• Investigate potential violations of our Terms of Service
• Prevent fraud, security breaches, or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction, with advance notice provided.

5. Data Storage and Security

5.1 Security Measures

We implement comprehensive security measures including:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmission
• Secure password hashing and authentication systems
• Role-based access controls and permission systems
• Regular security audits and vulnerability assessments
• Secure backup and disaster recovery procedures
• Multi-factor authentication options for user accounts

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations and resolve disputes
• Improve our services and prevent fraud

Account data is typically retained for 7 years after account closure for legal compliance, unless earlier deletion is requested and legally permissible.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core platform functionality and security
• Preference Cookies: Remember your settings and customizations
• Analytics Cookies: Understand usage patterns and improve services
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Some features may not function properly if essential cookies are disabled.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request removal of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Object: Opt out of certain data processing activities

7.2 GDPR Rights (EU Residents)

European users have additional rights under GDPR, including:

• Right to be informed about data processing
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities
• Right to data protection by design and by default

7.3 CCPA Rights (California Residents)

California residents have rights under CCPA including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

7.4 Exercising Your Rights

To exercise these rights, contact us at help@minute.tech with your request. We will respond within 30 days (or as required by applicable law) and may need to verify your identity.

8. International Data Transfers

Your data may be processed in countries other than your residence. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to approved countries
• Additional safeguards as required by applicable law

9. Children's Privacy

Our platform is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately. Parents who believe their child has provided information should contact us at help@minute.tech.

10. Third-Party Services

Our platform may integrate with third-party services (payment processors, social media, analytics). These services have their own privacy policies and practices. We encourage you to review their privacy policies before using these services.

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify affected users within 72 hours of discovery
• Report to relevant authorities as required by law
• Provide information about the breach and steps being taken
• Offer guidance on protecting your account and information

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Effective Date" at the top of this policy
• Notify you of material changes via email or platform notifications
• Provide a 30-day notice period for significant changes

13. Contact Information

For privacy-related questions, requests, or concerns:

• Email:help@minute.tech
• Data Protection Officer:admin@minute.tech
• Address: Portland, OR, US

This Privacy Policy is effective immediately for new users, with a 30-day notice period for existing users.